• Patient Centered Medical Home


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Patient-Centered Medical Home (PCMH) is a model of care that puts patients at the forefront.


As defined by the National Committee for Quality Assurance (NCQA), Patient-Centered Medical Home (PCMH) is a way of organizing primary care that emphasizes care coordination and communication to transform primary care into “what patients want it to be.” Medical homes can lead to higher quality and lower costs, and can improve patients’ and providers’ experience of care.


Essentially, a PCMH offers a new patient centered approach utilizing a team of medical professionals and technology, to provide the best possible care for you in their office with the input from you and your family.

A Patient-Centered medical Home is about you!

A PCMH, your care team works for you by:

  • Being available 24/7 if you need them. You can communicate with your team by phone or email, and you can get an appointment quickly, even on the same day if needed.
  • Knowing you and remembers your health history. They know enough about your personal or family history to suggest treatment options that makes sense for you.
  • Making you understand your condition(s) and how to take care of yourself. They help you sort through your options and make decisions about your care.
  • Helping you coordinate your health care- even if they are not giving the care themselves. They will help you find specialists, get appointments, and make sure those specialists have all the information they need. Your PCHM team will also be sure you know what the specialists say and what it means for you.


The PCMH Team will work like many athletic sports teams. There is a primary doctor (head coach) Nurse (Assistant Coach), as well as other health care professionals who may assist in your care, such as: pharmacists (Defensive Coordinator) and physical therapists (Offensive Coordinator). Your family caregivers are also included in your team (Fans).


With a team approach and the input from your “coaches” and “fans,” you will feel like a “star Player” of the team- with a championship level of care!

FAQ

What does PCMH mean to me as a Big Sandy Health Care patient?

PCMH means that the care that you receive at any our Big Sandy Health Care sites will focus on you and your individualized needs. You will be included in the planning and coordination of your care. You will be able to choose your own provider and have an active role as part of the clinical team. Big Sandy Health Care (BSHC) will ensure that you will have access to the services you need and will be available 24/7 for questions and concerns about your care or treatment plans.

How do I reach someone if I need assistance after hours about my care, concerns, or treatment?

You can call our nurse on call. Our nurse on call is available 24/7 including weekends and holidays. You reach the nurse on call by calling any of our BSHC phone numbers and pushing #1.

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